Customer Service
- Part of our success here at Industrial Metal Tubes
Part of our success here at Industrial Metal Tubes is based on the close relationships we form with our customers. Key industry players who buy our high precision tubes have relied on both our great service, support and advice for many years.
Your needs are the focus of our attention. We’ll do our utmost to find solutions to your business challenges, helping you gain competitive advantage both in product quality and technical support. From design and material selection, through to the manufacturing process and door-to-door delivery, we’ll manage everything. Our aim is to meet – and exceed – your expectations.
- Your Enquiry
Our sales team are all experts in their field. On receiving your enquiry we’ll allocate the most suitable representative who will then discuss your requirements with you and prepare a quote.
For standard tubes we aim to give you feedback within 48 hours of receiving your enquiry. If the specifications and quality requirements are more complex it may take slightly longer, but we will keep you posted on its progress.
- Your Order
After receiving your order our customer service team will process all relevant details, liaising with our technical, quality and planning departments. You then receive your order confirmation with a final delivery date. The response times for order acknowledgements can vary depending on the complexity of your requirements on quality and inspection test plans (ITPs).
Our customer service team can also handle your Kanban requirements, stock management as well as long-term contracts. Typical lead times for manufacturing are between 10 and 12 weeks, but in some instances our turnaround can be as little as three weeks.
- Your Customer Service Team
If you have any questions concerning your order, documentation or delivery, please contact a member of our customer service team.
Mr. Parthiv Patel : +91 9106978595
We welcome any feedback on our service and will do our utmost to help with any queries.
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